Having worked for many years as a consumer of systems information, and also within the Business Intelligence Software Business with SAP & Business Objects, I agree with the Statement that change management is a companion bedfellow in the wake of BI implementation brought to light in Peter Thomas’ blog: “The Confluence of BI and Change Management”
http://peterthomas.wordpress.com/2009/02/24/the-confluence-of-bi-and-change- management/#comment-136
Proven business models, analysis, queries, cubes, universes,…whatever you want to call them, when implemented require the appropriate, cleansed source data, as well as processes which homogenize the information, so as to report clean and navigable information. Many implementors of BI Systems will admit that a successful implementation of BI has as a related byproduct, the tendency to require ORDER to improve in all underlying source systems, thereby also bringing about change.
A very important distinction needs to be drawn between what is INFORMATION, versus what is INTELLIGENCE. Information is input which an intelligent “Mind” or “Processor” interprets, and defines ACTIONS that need to be executed in order to complete the circle of action vs. reaction, or detection vs. prevention, or inspection vs. expectation.
Most “BI” companies go so far as to make information “Actionable” leaving it basically up to the HUMAN FACTOR to resolve, therefore the Change Management requirement. Making the “ACTION” part of the Software Solution by incorporating business rules associated with the business process is the CHANGE that needs to be managed.
Fermin F. Iduate Intelligence Advisor - Enterprise Performance Management
& Business Intelligence
Turning Point Group, LLC
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